Return Policy

Last Updated: November 27, 2025

Return & Exchange Policy

❌ Returns: Not Accepted

❌ Exchanges: Not Accepted

We do not accept returns or exchanges because we are not a merchant. All products are purchased directly from AliExpress sellers. For product issues, please contact AliExpress customer support or the individual seller.

Important Notice: We are a product research and analytics platform. All product purchases are made directly through AliExpress, not through our website.

Overview

Our platform provides product information, price tracking, and sales analytics for AliExpress products. We do not sell, ship, or handle physical products. All product transactions occur directly between you and AliExpress sellers.

Product Returns

❌ Returns: Not Accepted

We do not accept returns because we do not sell products directly. All product purchases are made through AliExpress, and returns/refunds are handled according to AliExpress's policies:

Returns for Defective Products

If you receive a defective or damaged product from AliExpress:

  • Contact the AliExpress seller directly through your AliExpress account
  • Open a dispute within the AliExpress protection period (typically 15-60 days)
  • Provide photos and description of the defect
  • Follow AliExpress's resolution process for refunds or replacements

Returns for Non-Defective Products

For products that are not defective but you wish to return:

  • Check the individual seller's return policy on the product page
  • Return policies vary by seller and product category
  • You may be responsible for return shipping costs
  • Some sellers may not accept returns for non-defective items

Our Service Subscription

If you have a paid subscription to our analytics platform:

Subscription Cancellation

  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of your current billing period
  • No refunds for partial months or unused time
  • You retain access to premium features until the end of your billing period

Refund Policy for Services

  • 14-Day Money Back Guarantee: New subscribers can request a full refund within 14 days of initial subscription
  • Refunds are processed to the original payment method within 5-10 business days
  • No refunds after 14 days or for renewals
  • Refund requests must be submitted to our support team

AliExpress Buyer Protection

When purchasing through AliExpress, you are protected by their Buyer Protection program:

  • Full Refund: If the product doesn't arrive
  • Full or Partial Refund: If the product is not as described
  • Protection Period: Typically 60-90 days from order date
  • Dispute Resolution: AliExpress mediates between buyer and seller

How to Get Help

For Product Issues

Contact AliExpress directly:

  • Visit aliexpress.com
  • Go to "My Orders"
  • Select the order
  • Click "Open Dispute" or "Contact Seller"

For Platform Issues

For issues with our analytics platform:

  • Check your account settings
  • Review our help documentation
  • Contact our support team
  • Include order/subscription details

Exchanges

❌ Exchanges: Not Accepted

We do not accept or process product exchanges as we are not a merchant. All products are purchased directly from AliExpress sellers. For product exchanges, please work directly with the AliExpress seller through their platform. Most sellers will offer to send a replacement or provide a refund if you receive a defective item.

Important Notes

  • •We are NOT AliExpress: We are an independent analytics platform providing product research tools
  • •No Product Liability: We are not responsible for product quality, shipping, or delivery
  • •Third-Party Transactions: All purchases are made directly with AliExpress sellers
  • •Data Accuracy: While we strive for accuracy, product information may change on AliExpress

Contact Information

For questions about this return policy or issues with our platform services:

Please review our Terms of Service and Privacy Policy for more information about our platform and services.

This return policy applies to our platform services. For product returns and refunds, please refer to AliExpress's return policy and buyer protection terms.

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